Copyright Library of Congress Cataloging in Publication Data: The new Six Sigma : a leader's guide to achieving rapid business improvement and sustainable results / Matt Barney & Tom McCarty, eds. p. cm Includes bibilographical references and index. ISBN 0-13-101399-8 1. Total quality management. 2. Six sigma (Quality control standard) 3. Leadership. I. Barney, Matt. II. McCarty, Tom. HD62.15.N48 2003 658.4'013--dc21 2002034373
Credits
Editorial/Production Supervision: Donna Cullen-Dolce Publisher: Bernard Goodwin Cover Design Director: Jerry Votta Cover Design: Nina Scuderi Manufacturing Manager: Maura Zaldivar Marketing Manager: Dan DePasquale Editorial Assistant: Michele Vincenti
© 2003 Pearson Education Publishing as Prentice Hall PTR Upper Saddle River, NJ 07458 Prentice Hall books are widely used by corporations and government agencies for training, marketing, and resale. For information regarding corporate and government bulk discounts please contact: Corporate and Government Sales (800) 382-3419 or corpsales@pearsontechgroup.com Or write: Prentice Hall PTR, Corporate Sales Dept., One Lake Street, Upper Saddle River, NJ 07458. Six Sigma is a registered trademark of Motorola Corporation. Other company and product names mentioned herein are the trademarks or registered trademarks of their respective owners. All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Pearson Education LTD. Pearson Education Australia PTY, Limited Pearson Education Singapore, Pte. Ltd. Pearson Education North Asia Ltd. Pearson Education Canada, Ltd. Pearson Educación de Mexico, S.A. de C.V. Pearson EducationJapan Pearson Education Malaysia, Pte. Ltd. Pearson Education, Upper Saddle River, New Jersey

|