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“My Computer Won’t Turn On”
You come in to the office one morning, flip the switch on your computer, and nothing happens. No friendly whir, nothing on-screen. Uh-oh. Lots of things could have happened, so check these possibilities:Is your computer plugged in? It sounds stupid, but we have had computer problems when the people who clean the office bumped their vacuum cleaners into the outlet all our equipment was plugged in to. If you’re using a terminal or X terminal, this check applies to both the terminal and the computer.
Is the power-strip on? If the computer is plugged in to a power strip that has its own on-off switch, check that switch’s position. People have been known to turn off the switch inadvertently with their toes.
Is the computer still attached? Are the cables that connect the computer, keyboard, screen, and whatever else still connected? If your terminal is connected to a network, is the network cable firmly attached to the computer? Try wiggling it a little, even if it looks okay.
Does the rest of the office have power? Plug a lamp into the same outlet as the computer and make sure that the lamp turns on. (True story: “Hello, help desk? My computer won’t turn on.” “Is it plugged in correctly?” “I can’t tell. The power failed, and none of the lights work.”)
Is the picture on the screen turned off? The computer can be turned on, and the screen can even be on, but the picture on the screen can be dimmed. Fool with the brightness knob (remember where the knob was positioned when you started fiddling with it).
Does your computer have a screen-blanker program? Press a key to make sure that a screen-blanker program hasn’t blacked out your screen as a favor to you. (We like to press the Shift key because it has no other effect on the computer.) Moving the mouse a little also unblanks the screen.
If the problem isn’t the power, it’s probably not something you can fix yourself. Call your system administrator for help. Some component may have burned out. Stay calm — it does not mean that the files stored on your hard drive are gone. They are probably fine: Disks remember data perfectly well with the power off.
