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“I Need Help!”
What happens when you have a problem with Linux? (It has been known to happen.) If you shelled out for a commercially distributed CD version, you get possibly a few months of free support if the company has the wherewithal to offer it. Otherwise, no technical-support hotline exists to call when things go wrong.There is a huge base of Linux users around the world, though, most of whom have access to the Internet. Usenet is the best place to find help with Linux, as described in Chapter 18. For someone accustomed to calling a commercial entity on the phone for tech support, the idea of posting questions on Usenet may seem foreign, even hopelessly naive. Questions are generally read by so many thousands of people, though, that the odds are overwhelming that someone familiar with your problem will read the question and respond, usually within a day or so. (In fact, many people claim that Usenet-based support is faster and more reliable than some technical-support hotlines!) The Linux community as a group still maintains an attitude of “we’re all in this together,” and the Usenet support system has mostly worked. The Linux groups, which tend to be some of the most active computer groups on all of Usenet, are listed at the end of Chapter 26.
