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• Table of ContentsCisco IP Telephony: Planning, Design, Implementation, Operation, and OptimizationBy Ramesh Kaza, Salman Asadullah Publisher: Cisco PressPub Date: February 23, 2005ISBN: 1-58705-157-5Pages: 672
CopyrightAbout the AuthorsAbout the Technical ReviewersAcknowledgmentsThis Book Is Safari EnabledForewordIntroductionGoals and MethodsTarget CallManager ReleaseHow This Book Is OrganizedHow to Read This BookPart I:
Overview of Technology, Protocols, and the PDIOO Methodology
Chapter 1.
Cisco IP Telephony Solution Overview
Legacy Voice and Data NetworksNext-Generation Multiservice NetworksNetworks Based on Cisco AVVIDSignaling and Transport ProtocolsIP Telephony ComponentsIP Telephony Deployment ArchitecturesCall-Flow ScenariosSummaryChapter 2.
Planning, Design, Implementation, Operation, and Optimization Overview
Planning PhaseDesign PhaseImplementation PhaseOperation and Optimization PhaseSummaryPart II:
Large-Scale IPT and Voice-Mail Network
Chapter 3.
Large-Scale Enterprise Requirements for IP Telephony
Customer ProfileCustomer RequirementsSummaryChapter 4.
Planning Phase
Getting StartedNetwork Infrastructure AnalysisTelecom Infrastructure AnalysisSummaryChapter 5.
Design Phase: Network Infrastructure Design
Call-Processing ArchitectureIP Phone SelectionNetwork Infrastructure Design TasksSummaryChapter 6.
Design of Call-Processing Infrastructure and Applications
High-Level IPT DesignLow-Level DesignFax and ModemSecuring the IPT InfrastructureSummaryChapter 7.
Voice-Mail System Design
Defining the Voice-Mail System ArchitectureDesigning a Cisco Unity SystemInstalling Cisco UnityIntegrating Voice MailNetworking Octel and UnityCustomizing the Cisco Unity SystemMultiple Directory HandlersImproving the User Experience During MigrationSummaryChapter 8.
Implementation
Complete Preimplementation TasksPerform Implementation Readiness AnalysisImplement IPT ComponentsIdentify the Implementation ToolsDeploy IPT Solution PilotImplementation Acceptance TestsPost-Implementation DocumentationDay 2 SupportTrainingSummaryChapter 9.
Operations and Optimization
Software UpgradesHardware UpgradesCallManager Operation and Monitoring ToolsOptimization TipsDay 2 Monitoring and Management TasksIPT Network Management ToolsSummaryPart III:
Appendixes
Appendix A.
Cisco IP Phone Models and Selection Criteria
Appendix B.
IPT Planning Phase: Network Infrastructure Analysis Questionnaire
Customer Business and Technical ExpectationsNetwork DesignNetwork ServicesCabling and Network LinksHardware ScalabilitySoftwarePower Protection and Environmental ConditionSecurityAppendix C.
IPT Planning Phase: Telecom Infrastructure Analysis Questionnaire
PBX InfrastructureAnalog Device Information (Fax/Modem)Trunk SizingTelephony Numbering PlanVoice-Mail InfrastructureTelephony Features and ApplicationsApplications SecurityOperations and MaintenanceAppendix D.
IPT Design Phase: IP Phone Selection Questionnaire
User Requirements for Phone FeaturesAppendix E.
IPT Design Phase: IPT Requirement Analysis Questionnaire
IP Telephony Deployment ModelCodec SelectionLegacy Voice-Mail Integration RequirementsLegacy PBX Integration RequirementsSizing the CallManager ClusterBranch Office IPT RequirementsClass of Restriction RequirementsCall-Routing and Dial Plan RequirementsSizing the PSTN/Gateway TrunksPower Requirements (Per Site/Per Switch Specific)Call Admission Control ConsiderationsCorporate Directory RequirementsConferencing, Transcoding, and MTP Requirements for Central SitesMusic on Hold RequirementsAppendix F.
Ordering T1/E1 PRI from the Carrier Questionnaire
Appendix G.
Voice-Mail Design Questionnaire
Voice-Mail RequirementsMessaging and Directory ArchitectureInfrastructure Requirements for Unity DeploymentSizing the Unity ServerUnity Integration with PBX/CallManagerUnity Networking with Other Voice-Mail SystemsAppendix H.
IPT Implementation Checklist
Preimplementation TasksImplementation Readiness AnalysisConfiguration Checklist for Installation of CallManager and Other Application ServersAcceptance Tests
