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Hack 6 Remove Unwanted Feedback

Use SquareTrade's mediation
services to retract feedback.

eBay doesn't kid
around when it comes to feedback, and neither do most users. Although
eBay is quite clear about stating that every member who leaves
feedback is responsible for his or her own words and that, once
posted, feedback cannot be retracted, there is indeed a way out.

In fact, there are several circumstances under which a feedback
comment can be removed:

The feedback does not appear to be connected with eBay, the
particular member for which it was left, or the particular
transaction with which it is associated.

The feedback contains offensive language, personal identifying
information, links to pictures or web sites, or false claims with
regard to eBay policies or law-enforcement organizations.

The feedback was mistakenly left for the wrong user, and the person
who left feedback corrects the error and then contacts eBay.

The feedback was left by someone with false contact information.

The feedback was used as a means of coercion or blackmail.

eBay receives a court order finding that the feedback is slanderous,
libelous, defamatory, or otherwise illegal, or as a result of a
settlement agreement.

eBay is notified by SquareTrade to remove the feedback, as explained
in the next section. If the feedback comment doesn't
meet any of the other criteria listed here, then going through
SquareTrade is your best choice.

Go to http://pages.ebay.com/help/policies/feedback-removall
for all the legalese associated with eBay's feedback
removal policy.

1.7.1 SquareTrade

Any eBay member who wishes to have a feedback comment removed must do
so with the cooperation of the person who originally left the
feedback.

Here's how it works:

The recipient of the unwanted feedback files a case at www.squaretrade.com and pays the service fee.
There is no time limit.

Emails are sent to both parties.

Each party independently agrees to have the feedback removed.

A mediator at SquareTrade investigates the case.

If all conditions are met, SquareTrade sends a removal request to
eBay.

The only time things proceed differently is if the other party
doesn't respond to any of the SquareTrade emails
within 14 days. In this case, a SquareTrade mediator reviews the
case, and hopefully dismisses the feedback. The restriction here,
however, is that the case must be filed within 90 days of the date of
the feedback; this prevents eBay members from attempting to remove
old feedback from posters who have long since left eBay and changed
email addresses.

What's so terrific about this concept is that it
gives buyers and sellers incentive to work things out, even after
feedback has been left.