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Hack 27 Retract Your Bid Without Retracting Your Bid
Back out of an auction before
it's too late.
There are a lot
of reasons why you might want to back out of an auction after
bidding. Obviously, if you make a mistake and bid the wrong amount or
bid on the wrong auction, you'll want to retract
that bid before the auction ends and you're
obligated to pay.
But there are other reasonable circumstances under which you may
change your mind about an auction. Sellers can make changes to the
description or photos, even after the item has received bids (see
[Hack #50]), and such changes may
affect your desire for an item or your ability to pay for it. Or, if
you lose your job and find your daughter needs braces, your desperate
need for that 42" plasma TV may become slightly less desperate.
eBay takes bidding very seriously, to the point of imposing
restrictions as to when and under what circumstances you can retract
a bid. This is understandable, considering the scams a small minority
of eBay users have propagated; look up "buying
offenses" in eBay's Help for an
exhaustive list (and lots of ideas, too).
3.9.1 By the Book
The easiest way to retract a bid is to use the
"Retract my bid" form.
Simply enter the auction number, choose one of the prewritten excuses
from the list, and click Retract Bid. (It doesn't
really matter which reason you choose; the end result will be the
same.) All your bids on the auction will be canceled, and the
auction's current price will be adjusted
accordingly.
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The problem is that any bid retractions will be shown on your
feedback page for six months, and while it doesn't
actually affect your feedback rating, excessive bid retractions may
make you appear less trustworthy and certainly less serious.
Furthermore, a pattern of bid retractions may arouse the suspicions
of eBay's investigations department; at the extreme,
your account may be suspended if eBay suspects abuse of their system.
This is also where eBay's restrictions come into
play: during the last 12 hours of an auction, you are not allowed to
retract any bid placed before the final 12
hours.[4] Furthermore, if you bid in those last
12 hours, you can only retract your bid within one hour of placing
it. Note that because of this restriction, sellers are not allowed to
make certain changes to their auction within the last 12 hours.
[4] The idea is to curb two different kinds of
bidding abuse: shill bidding (where a friend of the seller bids to
raise the price) and bid shielding (where a friend of the high bidder
bids high and then retracts so the auction ends with an artificially
low price).
3.9.2 Getting Help from the Seller
If you find that you need to retract a bid but either
don't want to or, due to eBay's
restrictions, are unable to, you can still contact the
seller and ask to have your bid
canceled. A seller can cancel any bid on his or her auction at any
time, and for any reason.
Keep in mind that you're asking a favor of the
seller by requesting to have your bid canceled, so be especially
polite and apologetic. Here are a few examples of good excuses:
"Would you mind canceling my bid? I just read your
auction more carefully and discovered that I'll be
unable to pay. I'm sorry for the
inconvenience." The last thing the seller wants is a
deadbeat bidder, so make him feel it's in his best
interest to cancel your bid. But try not to give the impression that
you simply didn't read the description before you
bid.
"Could you possibly cancel my bid on auction
#3125058177? I made a mistake in my bid, but since there are fewer
than 12 hours left in the auction, eBay won't let me
retract." eBay's bid retraction
rules can be a little confusing, so don't be afraid
to educate the seller on eBay policies.
The decision of whether to grant your request is completely up to the
seller, and there are valid reasons why he may not agree. For
example, if there's more than one bidder, canceling
your bid may lower the current price. Or the seller may be desperate
to unload the item, and if you're the only bidder,
you're his ticket to freedom.
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The following excuses will probably just anger the seller, and should
be avoided:
"I just bought another one of these from another
seller on eBay, and I no longer need yours." You
should never bid on multiple auctions when you only intend to pay for
one, and sellers know this. If you're currently the
high bidder, the seller may let your bid stand just to teach you a
lesson. (See [Hack #23] for a safe way
to bid on multiple auctions.)
"I noticed another auction with a lower price, so
I'd rather bid on that one." This
is a slap in the face, and a clear indication to the seller that
you're wasting his time. Again, he may leave your
bid intact out of spite alone.
Like much of using eBay, getting out of sticky situations requires
diplomacy, careful wording, and an understanding that you
won't always get your way.
3.9.3 Getting Out of Your Obligation
eBay is a community built on trust, as well as an understanding by
buyers and sellers that successfully completed auctions are legally
binding contracts. But it's also naïve to
expect that all sellers are trustworthy and all transactions can go
smoothly. Sometimes, you need to back out.
The easiest and worst way to back out of an auction
is to simply not pay. Ignore all a
seller's
emails and the eventual payment reminders and warnings from eBay. Do
this once, and you'll get a nasty, negative feedback
comment from the seller. Do this three times, and
you'll be suspended from eBay indefinitely.
Only the seller can release you of your obligation to pay for an
auction you've won, so it's
typically a matter of delicate diplomacy to try to convince a seller
to consider the auction void and not retaliate with negative feedback
or non-paying bidder filings.[5] See the previous
section for some examples of approaches that work and some that
don't.
[Hack #71] for tools available to sellers for
dealing with deadbeat bidders.
If you decide not to complete a transaction because you suspect
fraud
of some sort (see [Hack #28]), the
first thing you should do is contact the seller and express your
concerns. For fear of eBay cracking down and possible legal
consequences, the seller will probably just let it drop and not
retaliate with negative feedback. At this point, you can proceed to
contact eBay and ask them to investigate the seller. If the seller is
suspended or the auction voided, the obligation will disappear, as
will the seller's ability to leave feedback for you.
If, on the other hand, there is really nothing wrong with the seller
or the auction, you should do everything you can to complete the
transaction. If it turns out that you simply no longer need or want
the item, you can always resell it on eBay, possibly for more than
you paid!
