Apple Training Series Mac OS X Support Essentials [Electronic resources] نسخه متنی

Copyright

Acknowledgments

Lesson 1. Getting Started

The Methodology

Lesson Structure

Certification

About the Apple Training Series

Lesson 2. Installation

Understanding Mac OS X

Installing Mac OS X

Completing the Installation

What You''ve Learned

Lesson Review

Lesson 3. User Accounts

Understanding User Types

Creating and Editing User Accounts

Securing Your Macintosh

What You''ve Learned

Lesson Review

Lesson 4. File Systems

Setting Up Disk Drives, Partitions, and Volumes

Choosing Mac OS X Volume Formats

Working with Disk Utility

Understanding the File System Layout

Following Search Paths

Learning File Management

Using Archives and Disk Images

Troubleshooting the File System

What You''ve Learned

Lesson Review

Lesson 5. Permissions

Understanding the Mac OS X UserBased Access Model

Setting File and Folder Permissions

Troubleshooting Permissions Issues

What You''ve Learned

Lesson Review

Lesson 6. Application Environments

Identifying Macintosh Application Environments

Monitoring Process Management

Viewing Applications in System Profiler

Enabling Mac OS X Accessibility Support

Troubleshooting Applications in Mac OS X

What You''ve Learned

Lesson Review

Lesson 7. Command-Line Interface

A Word of Caution

Advantages of the Command Line

Using the Command-Line Interface

File System Representations

Managing Processes from the Command Line

Monitoring System Usage

Managing Disks and Volumes

Using the Command Line with the Graphical Environment

Advanced Commands

Command-Line Cautions

What You''ve Learned

Lesson Review

Lesson 8. Networking Configuration and Troubleshooting

Understanding Networking Concepts

Using Network Configuration Applications

Understanding Network Ports

Using TCP/IP

Using PPPoE

Using AppleTalk

Using Proxies

Using Ethernet

Using AirPort

Using a Modem

Configuring Virtual Ports

Creating and Choosing Locations

Troubleshooting Network Issues

Using Network Utility

Common Networking Issues

What You''ve Learned

Lesson Review

Lesson 9. Accessing Network Services

Understanding Basic Requirements for Accessing Network Services

Accessing Internet Services

Accessing File Services

Discovering File Services

Troubleshooting Network Services

Managing Multiple User Accounts

Configuring Network Directory Services

Authenticating Your Identity

What You''ve Learned

Lesson Review

Lesson 10. Providing Network Services

Sharing Files

Providing Web Services

Providing Other Network Services

Protecting Your Mac with the Mac OS X Firewall

Sharing Your Internet Connection

Troubleshooting Network Services

What You''ve Learned

Lesson Review

Lesson 11. Peripherals

Understanding Buses

Plug-and-Play Buses

Using Additional Buses

Viewing Peripherals with System Profiler

Understanding Device Classes

Understanding Device Drivers

Configuring Universal Access

Synchronizing Information with iSync

Troubleshooting Peripherals

What You''ve Learned

Lesson Review

Lesson 12. Printing

Understanding the Printing Process

Configuring Printers

Sharing Printers

Managing Print Queues

Setting Printer Info

Printing Documents

Using Other Print Options

Troubleshooting Mac OS X Print Services

What You''ve Learned

Lesson Review

Lesson 13. Startup Sequence

Understanding BootROM

Tracking BootX

Understanding Kernel Tasks

launchd

Startup Scripts and Startup Items

The loginwindow Process

Viewing User Environment Setup

Troubleshooting the Startup Sequence

Using Logout and Shutdown

What You''ve Learned

Lesson Review

Lesson 14. Troubleshooting

Using Good Troubleshooting Techniques

Following a Methodical Order of Elimination

Troubleshooting Systematically

Gathering Information

Verifying the Problem

Trying Quick Fixes

Running Diagnostics

Performing a Split-Half Search

Researching Problems

Repairing the System

Verifying the Repair

Informing the User

What You''ve Learned

Lesson Review

Appendix A. Apple General Troubleshooting Flowchart

Mac OS X Quick Fixes

Mac OS X Diagnostic Tools

Mac OS X Split-Half Search Techniques

Mac OS X Research Resources

Mac OS X Repair/Replace

Appendix B. Networking Technologies

802.1X

Apple Filing Protocol (AFP)

AirPort and AirPort Extreme

Bonjour

Bootstrap Protocol (BOOTP)

Dynamic Host Configuration Protocol (DHCP)

File Transfer Protocol (FTP)

HyperText Transfer Protocol (HTTP)

IP Addressing (IPv4 and IPv6)

Network Address Translation (NAT)

Point-to-Point Protocol (PPP)

Point-to-Point Protocol over Ethernet (PPPoE)

Server Message Block (SMB)

Appendix C. The Classic Environment

Exploring the Classic Process

Starting the Classic Environment

Additions to Mac OS 9 for Classic

Limited Control Panel Usage in Classic

Starting/Stopping with Classic Preferences

Using Advanced Classic Preferences

Viewing the Memory/Versions Pane in Classic Preferences

Printing in Classic

Troubleshooting Classic Applications

What You''ve Learned

Glossary

Numbers

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Z

Index