WINDOWS 1002000 PROFESSIONAL RESOURCE KIT [Electronic resources] نسخه متنی

Troubleshooting

Having a problem? Windows 2000 Professional includes use a wide range of troubleshooters and tools that you can use to solve problems. You can also use the troubleshooting quick guide provided in this book for using these tools and other methods to solve problems.

Troubleshooters

You can use the troubleshooters included in Windows 2000 Professional to help you solve many common computer problems. For instance, if you're having difficulty setting up a new printer, the Print troubleshooter can walk you through the process step by step.

To open troubleshooters in Windows 2000 Professional Help

Click the Start button, and then click Help.

On the Contents tab, click Troubleshooting and Maintenance, and then click Use the interactive troubleshooters.

Quick Guide to Troubleshooting Windows 2000 Professional

In addition to the troubleshooters, you can use the Quick Guide to Troubleshooting Windows 2000 Professional provided in this book for rapid access to comprehensive troubleshooting information for common problems. This quick guide points you to chapters throughout this book which cover troubleshooting information for specific technologies and types of problems.

For more information about troubleshooting Windows 2000 Professional, see "Troubleshooting" in this book.

Troubleshooting Tools and Strategies

Twenty of the most useful tools for diagnosing and resolving problems are discussed in detail in the Microsoft® Windows® 2000 Professional Resource Kit. These tools, including both command-line and Windows-based programs, cover such wide-ranging topics as startup problems, system file and drivers issues, application difficulties, networking problems, system recovery, system maintenance, and updates. They give the user the ability to, at a minimum, gather diagnostic information useful to technical-support personnel. Often, these tools can help you resolve the problem on the spot. In addition, the "Troubleshooting Tools and Strategies" chapter outlines useful strategies for troubleshooting problems, and provides some common troubleshooting procedures not found in the other chapters in this book.

For more information about the strategies, tools, and common procedures used in troubleshooting problems with Windows 2000 Professional, see "Troubleshooting Tools and Strategies" in this book.

Disk Concepts and Troubleshooting

Understanding how disks work and what configuration options Windows 2000 Professional offers for disk systems is critical for resolving disk-related problems. There are two disk configuration options available: basic disk and dynamic disk. Understanding the implications of either choice, and what tools and techniques are available in each scheme to resolve problems, are necessary skills for the Windows 2000 Professional user. In addition, a thorough grasp of fundamental disk structures, such as the master boot record and the boot sector, is very helpful when troubleshooting disk problems. This knowledge is especially helpful when problems, such as disk corruption and virus infection, prevent the system from recognizing a particular volume or even starting.

For more information about fundamental disk structures, disk configuration options, and troubleshooting disk problems, see "Disk Concepts and Troubleshooting" in this book.

Windows 2000 Professional Stop Messages

Windows 2000 Professional is the most resilient, robust, and dependable version of Windows available. However, in circumstances when an error condition from which the system cannot recover is detected, Windows 2000 Professional generates a full-screen, character-based error message. If the error detected was due to hardware failure, a hardware malfunction message is displayed. If the error detected was caused by a problem affecting the kernel, such as a faulty device driver, damaged memory, or corrupted system files, a Stop message is displayed. The usability of the information displayed on-screen has been improved in Windows 2000 Professional, and now offers troubleshooting suggestions to help resolve the problem that caused the detected error condition.

For more information about hardware malfunction and Stop messages, including a general troubleshooting overview for these types of messages, as well as a thorough troubleshooting discussion of 12 Stop messages a user might encounter, see "Windows 2000 Stop Messages" in this book.