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Troubleshooting
The following topics are frequently asked questions about working with files, folders, and search methods. For more general information about troubleshooting in Windows 2000 Professional, see "Troubleshooting Tools and Strategies"in this book.Why is nothing listed in the relevance column in my search results window?The Relevance column is used only when Indexing Service is enabled and you search for a word, phrase, or other content. The relevance of an item represents a ranking that indicates how closely the content in the file matches the text you searched for. In Figure 9.9, the Relevance column of the Search Results window is blank, indicating that Indexing Service is not enabled or that a content search was not performed.
Figure 9.9 The Relevance Column in the Search Results Window
Why can't I view system files, such as my Swap file?By default, Windows 2000 hides files with attributes of System and Hidden. You can enable the Show hidden files and folders setting on the View tab in the Folder Options dialog box to view hidden files. To see files with both the Hidden and System attributes, you must also disable the Hide protected operating system files (Recommended) option on the View tab in the Folder Options dialog box. To access the Folder Options dialog box, click Folder Options on the Tools menu.Why can't I see shared folders on the network?You are probably using an Active Directory search. In an Active Directory search for computers, you can only see the properties of the computer, not the available shares. Execute a NetBIOS search instead. See "Using Active Directory to Search for Network Resources" earlier in this chapter.How do I recover deleted Administrative Tools shortcuts?Unlike previous versions of Windows, you can delete shortcuts to programs in the Administrative Tools folder in Control Panel.If you delete a shortcut, you can restore it from the Recycle Bin. If the shortcut is no longer in Recycle Bin, you can add it to the Administrative Tools folder using the information in Table 9.18.To add a shortcut to Administrative Tools
Open Administrative Tools in Control Panel.On the File menu, point to New, and then click Shortcut.Use Table 9.18 to find the value to type in the Type the location of the item box.Click Next.Use Table 9.18 to find the proper name of the tool and type it in the Type a name for this shortcut box. Click Finish.Follow the steps in the procedure that follows Table 9.18.
Table 9.18 Name, Description, and Location of Administrative Tools Files in Windows 2000 Professional
| Tool Name | Tool Description | Tool File Name and Location |
|---|---|---|
| Component Services | Configures and manages Component Services applications. | %SystemRoot%system32comcomexp.msc |
| Computer Management | Starts and stops services, manages disks, and provides access to other system tools to manage local and remote computers. | %SystemRoot%system32compmgmt.msc /s |
| Data Sources (ODBC) | Adds, removes, and configures Open Database Connectivity (ODBC) data sources and drivers. | %SystemRoot%system32odbcad32.exe |
| Event Viewer | Displays and allows configuration of monitoring and troubleshooting messages from Windows and other programs. | %SystemRoot%system32eventvwr.msc /s |
| Local Security Policy | Displays and allows configuration of security levels assigned to a Group Policy object or local computer Group Policy setting. | %SystemRoot%system32secpol.msc /s |
| Performance | Displays graphs of system performance and configures data logs and alerts. | %SystemRoot%system32perfmon.msc /s |
| Component Services | Configures and manages Component Services applications. | %SystemRoot%system32comcomexp.msc |
| Services | Start, stop, pause, or resume services on remote and local computers, and configure startup and recovery options. | %SystemRoot%system32services.msc /s |
| Telnet Server Administration | View and modify telnet server settings and connections. | %SystemRoot%system32tlntadmn.exe |
Click the shortcut, and then on the File menu, click Properties.In the Start in box on the Shortcut tab, type the following:
%HomeDrive%%HomePath% |
