AcknowledgmentsThis Book Is Safari EnabledForewordIntroductionGoals and MethodsTarget CallManager ReleaseHow This Book Is OrganizedHow to Read This Book Part I: Overview of Technology, Protocols, and the PDIOO Methodology Chapter 1. Cisco IP Telephony Solution OverviewLegacy Voice and Data NetworksNext-Generation Multiservice NetworksNetworks Based on Cisco AVVIDSignaling and Transport ProtocolsIP Telephony ComponentsIP Telephony Deployment ArchitecturesCall-Flow ScenariosSummary Chapter 2. Planning, Design, Implementation, Operation, and Optimization OverviewPlanning PhaseDesign PhaseImplementation PhaseOperation and Optimization PhaseSummary Part II: Large-Scale IPT and Voice-Mail Network Chapter 3. Large-Scale Enterprise Requirements for IP TelephonyCustomer ProfileCustomer RequirementsSummary Chapter 4. Planning PhaseGetting StartedNetwork Infrastructure AnalysisTelecom Infrastructure AnalysisSummary Chapter 5. Design Phase: Network Infrastructure DesignCall-Processing ArchitectureIP Phone SelectionNetwork Infrastructure Design TasksSummary Chapter 6. Design of Call-Processing Infrastructure and ApplicationsHigh-Level IPT DesignLow-Level DesignFax and ModemSecuring the IPT InfrastructureSummary Chapter 7. Voice-Mail System DesignDefining the Voice-Mail System ArchitectureDesigning a Cisco Unity SystemInstalling Cisco UnityIntegrating Voice MailNetworking Octel and UnityCustomizing the Cisco Unity SystemMultiple Directory HandlersImproving the User Experience During MigrationSummary Chapter 8. ImplementationComplete Preimplementation TasksPerform Implementation Readiness AnalysisImplement IPT ComponentsIdentify the Implementation ToolsDeploy IPT Solution PilotImplementation Acceptance TestsPost-Implementation DocumentationDay 2 SupportTrainingSummary Chapter 9. Operations and OptimizationSoftware UpgradesHardware UpgradesCallManager Operation and Monitoring ToolsOptimization TipsDay 2 Monitoring and Management TasksIPT Network Management ToolsSummary Part III: Appendixes Appendix A. Cisco IP Phone Models and Selection Criteria Appendix B. IPT Planning Phase: Network Infrastructure Analysis QuestionnaireCustomer Business and Technical ExpectationsNetwork DesignNetwork ServicesCabling and Network LinksHardware ScalabilitySoftwarePower Protection and Environmental ConditionSecurity Appendix C. IPT Planning Phase: Telecom Infrastructure Analysis QuestionnairePBX InfrastructureAnalog Device Information (Fax/Modem)Trunk SizingTelephony Numbering PlanVoice-Mail InfrastructureTelephony Features and ApplicationsApplications SecurityOperations and Maintenance Appendix D. IPT Design Phase: IP Phone Selection QuestionnaireUser Requirements for Phone Features Appendix E. IPT Design Phase: IPT Requirement Analysis QuestionnaireIP Telephony Deployment ModelCodec SelectionLegacy Voice-Mail Integration RequirementsLegacy PBX Integration RequirementsSizing the CallManager ClusterBranch Office IPT RequirementsClass of Restriction RequirementsCall-Routing and Dial Plan RequirementsSizing the PSTN/Gateway TrunksPower Requirements (Per Site/Per Switch Specific)Call Admission Control ConsiderationsCorporate Directory RequirementsConferencing, Transcoding, and MTP Requirements for Central SitesMusic on Hold Requirements Appendix F. Ordering T1/E1 PRI from the Carrier Questionnaire Appendix G. Voice-Mail Design QuestionnaireVoice-Mail RequirementsMessaging and Directory ArchitectureInfrastructure Requirements for Unity DeploymentSizing the Unity ServerUnity Integration with PBX/CallManagerUnity Networking with Other Voice-Mail Systems Appendix H. IPT Implementation ChecklistPreimplementation TasksImplementation Readiness AnalysisConfiguration Checklist for Installation of CallManager and Other Application ServersAcceptance TestsIndex
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