لطفا منتظر باشید ...
COMMUNICATIONS RECOVERY
Recovering communications capabilities is critical to a vast number of healthcare organizations. Voice and data communications are vital links between a healthcare organization's business units and between itself and its vendor and customer base.
Voice Communications
Telephone communication is critical to the operation of a health care organization, whether they are a payer or provider organization. Many CEOs that I have talked to put recovery of their customer service area as a higher priority than the recovery of their IT units.Redundancy is quite important to protect both voice and data communications. Strategy considerations include the use of multiple local and long distance carriers, multiple points of entry into the facility, and having the multiple lines coming from multiple Central Offices (COs).There should be periodic backup of the programmable circuit board within the PBX system. The healthcare organization and the communications carrier should prearrange a method of switching calls from one location to another. Finally, the healthcare organization should consider institutionalizing periodic updating of schematics or descriptions of circuitry and node identification and storing those off site.Voice communications with employees is also important during an emergency situation. Some healthcare organizations have an employee toll-free number that allows them to leave a pre-recorded message so that employees can call and find out the status of the emergency and whether or not they should report to work. Some systems also allow staff to leave messages on the system. A new concept that is currently emerging is a system that will notify selected groups or all employees as the situation dictates.
