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Chapter 5: Plan Development
OVERVIEW
A Business Continuity Plan is an integrated set of procedures and resource information that is used to recover from an event that has caused a disruption to business operations. It answers the basic questions: who (who performs the recovery), what (what will be done), when (the ordering of procedures), where (where will the recovery take place) and how (the integration of resources, vendors, and customers).Upon the declaration of a disaster, the plan activates pre-approved policies and procedures. After a disaster, time is the enemy. If policies and procedures are established that are activated with the declaration of a disaster, precious time can be saved.The plan restores the outflow of services with the least possible cost to the healthcare organization. The objective of the plan is to get the healthcare organization functional again. Before the disaster, the healthcare organization may have had high-speed routers and banks of Customer Service screens. For recovery purposes, a smaller router and fewer screens may have to suffice. One of the objectives is to keep extraordinary expenses to a minimum (Note: Some practitioners go overboard on this concept. When planning, it is better to err on the side of too much rather than too little resource).The plan should be written to address a "worst-case" scenario. In so doing, lesser scenarios should also be covered. The plans should incorporate previously selected recovery strategies. Most importantly, the plan should be developed jointly with the user. If the user does not take ownership of the plan, it will probably not be used in a real emergency.An efficient method of assisting the user with development of a plan is to create a "straw-man" plan and work with the user to modify the "straw-man." If you give the user guidelines on procedure development and expect the plan to be put together with no further guidance, the project will either not be completed or will fall behind schedule. The Action Plan that will be presented shortly is a well-tested template to use in going through the "Straw-man" exercise.
