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Table of ContentsBackCover
Organizing Business Knowledge - The MIT Process Handbook
Part I: Introduction
Chapter 1: Tools for Inventing Organizations - Toward a Handbook of Organizational Processes
1.2 The Key Intellectual Challenge - How to Represent Organizational Processes?
1.3 Results
1.4 Discussion
1.5 Conclusion
Acknowledgments
Part II: How Can We Represent Processes? Toward A Theory Of Process Representation
Part IIA: Coordination as The Management Of Dependencies
Chapter 2: The Interdisciplinary Study of Coordination
2.2 A Framework for Studying Coordination
2.3 Applying a Coordination Perspective
2.4 Research Agenda
2.5 Conclusions
Acknowledgments
Chapter 3: A Taxonomy of Organizational Dependencies and Coordination Mechanisms
3.2 Dependencies and Coordination
3.3 Managing Task-Resource Dependencies
3.4 Managing Dependencies among Multiple Tasks and Resources
3.5 Dependencies among Tasks or among Resources
3.6 Conclusion
Acknowledgment
Chapter 4: Toward a Design Handbook for Integrating Software Components
4.2 A Framework for Studying Software Component Interconnection
4.3 The SYNTHESIS Application Development Environment
4.4 Related Work
4.5 Conclusions and Future Directions
Part IIB: Specialization of Processes - Organizing Collections of Related Processes
Chapter 5: Defining Specialization for Process Models
5.2 Process Specialization
5.3 State Diagrams
5.4 Example - Restaurant Information System
5.5 Dataflow Diagrams
5.6 Example - Generating Order Processing Alternatives for E-Business
5.7 Related Work
5.8 Are There Two Kinds of Specialization?
5.9 Conclusions
Acknowledgments
Part IIC: Different Views of Processes
Chapter 6: Process as Theory in Information Systems Research
6.2 The Problem of Multi-level Research
6.3 Processes as Theory
6.4 Illustrative Example - Service Processes in Two Restaurants
6.5 Recommendations for Process Research and Practice
6.6 Conclusion
Acknowledgments
Chapter 7: Grammatical Models of Organizational Processes
7.2 What Is a Grammar?
7.3 Grammar and Organizational Process
7.4 Methodological Considerations of Grammatical Models
7.5 A Grammatical Research Agenda
7.6 Conclusion
Acknowledgments
Part III: Contents Of The Process Handbook
Part IIIA: Overview of the Contents
Chapter 8: What Is in the Process Handbook?
8.2 Overview of the Process Handbook Contents
8.3 A Sample Entry in the Process Handbook
8.4 Generic Models of Business Activities
8.5 The MIT Business Activity Model
8.6 MIT Business Model Archetypes
8.7 Comprehensive Models of Business Processes Developed Elsewhere
8.8 Models of Coordination Processes
8.9 Case Examples
8.10 Classification Structure for Activities
8.11 Other Kinds of Entries
8.12 Conclusions
Part IIIB: Examples of Specific Domain Content
Chapter 9: Let a Thousand Gardeners Prune - Cultivating Distributed Design in Complex Organizations
9.2 Example - Process Innovation (Davenport 1993)
9.3 Example - Reengineering (Hammer and Champy 1993)
9.4 Example - Normal Accidents (Perrow 1984)
9.5 Summary
Chapter 10: A Coordination Perspective on Software Architecture - Toward a Design Handbook for Integrating Software Components
10.2 Motivation
10.3 Overview of the Dependencies Space
10.4 The Concept of a Design Space
10.5 A Taxonomy of Resources
10.6 A Generic Model of Resource Flows
10.7 Timing Dependencies
Part IIIC: Creating Process Descriptions
Chapter 11: A Coordination Theory Approach to Process Description and Redesign
11.2 Theoretical Basis - Processes, Dependencies, and Coordination
11.3 A Coordination Theory Approach to Processes Description
11.4 Discussion
11.5 Conclusion
Part IV: Process Repository Uses
Part IVA: Business Process Redesign
Chapter 12: Inventing New Business Processes Using a Process Repository
12.2 Background - Previous Approaches to Process Innovation
12.3 Our Approach - Analyzing Deep Structure, Then Generating Alternative Surface Structures
12.4 Case Example - Generating Innovative Ideas for the Hiring Process
12.5 Conclusion
Acknowledgments
Chapter 13: The Process Recombinator - A Tool for Generating New Business Process Ideas
13.2 The Process Handbook
13.3 The Process Recombinator
13.4 Contributions of This Work
13.5 Future Work
Appendix - Implementation Overview
Acknowledgments
Chapter 14: Designing Robust Business Processes
14.2 The Challenge
14.3 Our Exception Analysis Methodology
14.4 An Example - The Barings Bank Failure
Acknowledgments
Part IVB: Knowledge Management
Chapter 15: A New Way to Manage Process Knowledge
Chapter 16: Toward a Systematic Repository of Knowledge about Managing Collaborative Design Conflicts
16.2 Our Approach
16.3 Evaluation of the Contributions of This Work
16.4 Future Work
Acknowledgments
Chapter 17: Genre Taxonomy - A Knowledge Repository of Communicative Actions
17.2 Genres of Organizational Communication
17.3 Genre Taxonomy
17.4 Coordinating Information Using Genres
17.5 Prototype of the Genre Taxonomy
17.6 Work Process Analysis Using the Genre Taxonomy
17.7 Conclusions
Acknowledgment
Part IVC: Software Design and Generation
Chapter 18: A Coordination Perspective on Software System Design
18.2 A Coordination Perspective on Software System Design
18.3 The SYNTHESIS Application Development Environment
18.4 Using Synthesis to Facilitate Component-Based Software Development
18.5 Related Work
18.6 Future Research
18.7 Conclusions
Acknowledgment
Chapter 19: The Product Workbench - An Environment for the Mass-Customization of Production Processes
19.2 Analysis of the Requirements and Theoretical Foundations
19.3 The Implementation
19.4 Discussion
19.5 Conclusion
Acknowledgments
Chapter 20: How Can Cooperative Work Tools Support Dynamic Group Processes? Bridging the Specificity Frontier
20.2 A Scenario - Heidi''s Problem
20.3 The Conceptual Framework
20.4 The Specificity Frontier Approach and Prototype System
20.5 Evaluation and Lessons Learned
20.6 Related Work
20.7 Contributions and Conculsion
Acknowledgments
Part V: Conclusion
Appendix: Enabling Technology
The PIF Process Interchange Format and Framework
A.1 Introduction
A.2 History and Current Status
A.3 PIF Overview
A.4 Rationales
A.5 Alphabetic Class Reference
A.6 Extending PIF
A.7 Future Directions
Consolidated References
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M
Index_N
Index_O
Index_P
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W
Index_X
Index_Y
List of Figures
List of Tables
