Web Systems Design and Online Consumer Behavior [Electronic resources] نسخه متنی

References

Akaah, I.P., Korgaonkar, P.K., & Lund, D. (1995). Direct marketing attitudes.
Journal of Business Research, 34(3), 211-219.

Alba, J.W., & Hutchinson, J.W. (1987). Dimensions of consumer expertise.
Journal of Consumer Research, 13(4), 411-454.

Alba, J.W., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., & Wood, S.
(1997). Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate
in electronic marketplaces. Journal of Marketing,
61(3), 38-53.

Andeasen, A.R. (1968). Attitudes and customer behavior: A decision model. In H. H. Kassarjian
& T. S. Robertson (Eds.), Perspectives in consumer behavior.
Glenview, IL: Scott, Foreman & Co.

Avery, R.J. (1996). Determinants of search for nondurable goods: An empirical assessment of
the economics of information theory. Journal of Consumer
Affairs, 30(2), 390-420.

Babin, B.J., Darden,W.R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and
utilitarian shopping value. Journal of Consumer Research,
20(4), 644-656.

Bakos, J.Y. (1997). Reducing buyer search costs: Implications for electronic marketplaces.
Management Science, 43(12),
1676–1692.

Beales, H., Mazis, M.B., Salop, S.C., & Staelin, R. (1981). Consumer search and public
policy. Journal of Consumer Research, 8(1), 11-22.

Beatty, S.E., & Smith, S.M. (1987). External search effort: An investigation across
several product categories. Journal of Consumer Research,
14(1), 83-95.

Bellenger, D.N., & Korgaonkar, P.K. (1980). Profiling the recreational shopper.
Journal of Retailing, 56(3), 77-92.

Bellman, S., Lohse, G.L., & Johnson, E.J. (1999). Predictors of online buying behavior.
Communications of the ACM, 42(12), 32-38.

Bettman, J.R. (1979). An information processing theory of consumer
choice. Reading, MA: Addison-Wesley.

Bettman, J.R., & Park, C.W. (1980). Effects of prior knowledge and experience and phase
of the choice process on consumer decision processes: A protocol analysis. Journal of Consumer Research, 7(3),
234-248.

Bloch, P.H., & Richins, M.L. (1983). Shopping without purchase: An investigation of
consumer browsing behavior. Advances in Consumer
Research, 10, 389-393.

Bloch, P.H., Sherrell, D.L., & Ridgway, N.M. (1986). Consumer search: An extended
framework. Journal of Consumer Research, 13(1), 119-126.

Brucks, M. (1985). The effects of product class knowledge on information search behavior.
Journal of Consumer Research, 12(1), 1-16.

Brynjolfsson, E., & Smith, M.D. (2000). Frictionless commerce? A comparison of Internet
and conventional retailers. Management Science,
46(4), 563-585.

Bucklin, L.P. (1966). Testing propensities to shop. Journal of
Marketing, 30(1), 22-27.

Burke, R.R. (2002). Technology and the customer interface: What consumers want in the
physical and virtual store. Journal of the Academy of Marketing
Science, 30(4), 411-432.

Cacioppo, J.T., & Petty, R.E. (1982). The need for cognition. Journal of Personality and Social Psychology, 42, 116-131.

Catledge, L.D., & Pitkow, J.E. (1995). Characterizing browsing strategies in the World
Wide Web. Retrieved from: http://www.igd.fhg.de/www/www95/papers/80/userpatterns/UserPatterns.Paper4.formattedl

Celsi, R.L., & Olson, J.C. (1988). The role of involvement in attention and comprehension
processes. Journal of Consumer Research, 15(2), 210-224.

Chang, Y.R., & Hanna, S. (1992). Consumer credit search behaviour.
Journal of Consumer Studies and Home Economics, 16,
207-227.

Choo, C.W., Detlor, B., & Turnbull, D. (1999). Information seeking on the Web - An
integrated model of browsing and searching. Proceedings of the Annual
Meeting of the American Society for Information Science (ASIS). Retrieved from:
http:// choo.fis.utoronto.ca/fis/respub/aisis99/

Claxton, J.D., Fry, J.N., & Portis, B. (1974). A taxonomy of prepurchase information
gathering patterns. Journal of Consumer Research,
1(3), 35-42.

Darden, W.R., & Dorsch, M.J. (1990). An action strategy approach to examining shopping
behavior. Journal of Business Research, 21(3), 289-308.

Degeratu, A.M., Rangaswamy, A., & Wu, J. (2000). Consumer choice behavior in online and
traditional supermarkets: The effects of brand name, price, and other search attributes.
International Journal of Research in Marketing,
17(1), 55-78.

DeSarbo, W.S., & Choi, J. (1999). A latent structure double hurdle regression model for
exploring heterogeneity in consumer search patterns. Journal of
Econometrics, 89, 423-455.

Dickson, P.R. (2000). Understanding the trade winds: The global evolution of production,
consumption, and the Internet. Journal of Consumer Research,
27(1), 115-122.

Dholakia, R.R., & Bagozzi, R.P. (2001). Consumer behavior in digital environment. In J.
Wind & V. J. Mahajan (Eds.), Digital marketing (pp.
163-200). New York: John Wiley & Sons.

Donthu, N., & Garcia, A. (1999). The Internet shoppers. Journal
of Advertising Research, 39(3), 52-58.

Duncan, C.P., & Olshavsky, R.W. (1982). External search: The role of consumer beliefs.
Journal of Marketing Research, 19(1), 32-43.

Eastlick, M.A., & Feinberg, R.A. (1999). Shopping motives for mail catalog shopping.
Journal of Business Research, 45(3), 247-304.

Eastlick, M.A., & Lotz, S.L. (1999). Profiling potential adopters and non-adopters of an
interactive electronic shopping medium. International Journal of Retail
& Distribution Management,
27(6), 209-223.

Fiske, C.A., Luebbehusen, L.A., Miyazaki, A.D., & Urbany, J.E. (1994). The relationship
between knowledge and search: It depends. Advances in Consumer
Research, 21, 43-50.

Forrester Research, Inc. (2003). US eCommerce overview: 2003 to 2008.

Freiden, J.B., & Goldsmith, R.E. (1989). Prepurchase information-seeking for professional
services. Journal of Services Marketing, 3(1), 45-55.

Furse, D.H., Punj, G.N., & Stewart, D.W. (1984). A typology of individual search
strategies among purchasers of new automobiles. Journal of Consumer
Research, 10(4), 417-431.

Girard, T., Korgaonkar, P., & Silverblatt, R. (2003). Relationship of type of product,
shopping orientations, and demographics with preference for shopping on the Internet.
Journal of Business and Psychology, 18(1), 101-120.

Goldman, A., & Johansson, J.K. (1978). Determinant of search for lower prices: An
empirical assessment of the economics of information theory. Journal of
Consumer Research, 5(3), 176-186.

Greenwald, A.G., & Leavitt, C. (1984). Audience involvement in advertising: Four levels.
Journal of Consumer Research, 11(1), 581-592.

Guo, C. (2001). A review on consumer external search: Amount and determinants.
Journal of Business and Psychology, 15(3), 505-519.

Haubl, V., & Trifts, G. (2000). Consumer decision making in online shopping environments:
The effects of interactive decision aids. Marketing Science,
19(1), 4-21.

Heaney, J.G., & Goldsmith, R.E. (1999). External information search for banking services.
The International Journal of Bank Marketing,
17(7), 305-323.

Hoffman, D.L., & Novak, T.P. (1996). Marketing in hypermedia computer-mediated
environments: Conceptual foundations. Journal of Marketing,
60(3), 50-68.

Holbrook, M.B., & Hirschman, E.C. (1982). The experiential aspects of consumption:
Consumer fantasies, feelings, and fun. Journal of Consumer
Research, 9(2), 132-140.

Hölscher, C., & Strube, G. (2000, June). Web search behavior of Internet experts and
newbies. Computer Networks, 33, 337-346.

Howard, J.A., & Sheth, J.N. (1969). The theory of buyer
behavior. New York: John Wiley.

Huang, M. (2000). Information load: Its relationship to online exploratory and shopping
behavior. International Journal of Information Management,
20, 337-347.

Hugstad, P., Taylor, J.W., & Bruce, G.D. (1987). The effects of social class and
perceived risk on consumer information search. The Journal of Consumer
Marketing, 4(2), 41-46.

Iglesias, M.P., & Guillen, M.J.Y. (2002). Searching for information when selecting a
restaurant. Food Service Technology, 2, 35-45.

Inman, J.J., McAlister, L., & Hoyer, W.D. (1990). Promotion signal: Proxy for a price
cut? Journal of Consumer Research, 17(1), 74-81.

Jacoby, J., Chestnut, R.W., & Fisher, W.A. (1978). A behavioral process approach to
information acquisition in nondurable purchasing. Journal of Marketing
Research, 15(4), 532-44.

Jaillet, H.F. (2002). Web metrics: Measuring patterns in online shopping.
Journal of Consumer Behaviour, 2(4), 369-381.

Jarvenpaa, S.L., & Todd, P.A. (1996-1997). Consumer reactions to electronic shopping on
the World Wide Web. International Journal of Electronic
Commerce, 1(2), 59-88.

Johnson, E.J., Bellman, S., & Lohse, G.L. (2002). Cognitive
lockin and the power law of practice. New York: Department of Marketing, Columbia
Business School, Columbia University.

Johnson, E.J., Moe, W.W., Fader, P.S., Bellman, S., & Lohse, G.L. (2002).
On the depth and dynamics of online search behavior. New York:
Department of Marketing, Columbia Business School, Columbia University.

Johnson, E.J., & Russo, J.E. (1984). Product familiarity and learning new information.
Journal of Consumer Research, 11(1), 542-550.

Katona, G., & Mueller, E. (1955). A study of purchasing decisions. In L.H. Clark (Ed.),
Consumer behavior: The dynamics of consumer reaction (pp.
30-87). New York: New York University Press.

Kaufman-Sarborough, C., & Lindquist, J.D. (2002). E-shopping in a multiple channel
environment. Journal of Consumer Marketing,
19(4), 333-350.

Kiel, G.C., & Layton, R.A. (1981). Dimensions of consumer information seeking. Journal
of Marketing Research, 18(2), 233-239.

Klein, L.R. (1998). Evaluating the potential of interactive media through a new lens: Search
versus experience goods. Journal of Business Research,
41(3), 195-203.

Klein, L.R., & Ford, G.T. (2002). Consumer search for information in the digital age: An
empirical study of pre-purchase search for automobiles. Advances in
Consumer Research, 29, 100-101.

Korgaonkar, P.K., & Wolin, L.D. (1999). A multivariate analysis of Web usage.
Journal of Advertising Research, 39(2), 53-67.

Lee, H., Herr, P.M., Kardes, F.R., & Kim, C. (1999). Motivated search: Effects of choice
accountability, issue involvement, and prior knowledge on information acquisition and use.
Journal of Business Research, 45(1), 75-88.

Lee, J., & Hogarth, J.M. (1998). Shopping for a credit card: Does information search pay
off? Consumer Interests Annual, 44, 30-35.

Lee, J., & Hogarth, J.M. (2000a). Shopping for a credit card: The search for information.
Consumer Interests Annual, 46, 115-120.

Lee, J., & Hogarth, J.M. (2000b). Relationships among information search activities when
shopping for a credit card. Journal of Consumer
Affairs, 34(2), 330-360.

Li, H. , Kuo, C., & Russell, M.G. (1999). The impact of perceived channel utilities,
shopping orientations, and demographics on the consumer’s online buying behavior.
Journal of Computer-Mediated Communication,
5(2). Retrieved from: http://www.ascusc.org/jcmc/vol5/issue2/hairongl

Liang, T., & Huang, J. (1998). An empirical study on consumer acceptance of products in
electronic markets: A transaction cost model. Decision Support
Systems, 24(1), 29-43.

Lohse, G.L., & Spiller, P. (1998). Electronic shopping. Communications of the ACM, 41(7),
81-87.

Lutz, R.J., & Reilly, P.J. (1973). An exploration of the effects of perceived social and
performance risk on consumer information acquisition. Advances in Consumer
Research, 1, 393-405.

Maute, M.F., & Forrester, Jr., W.R. (1991). The effect of attribute qualities on consumer
decision making: A causal model of external information search. Journal of
Economic Psychology, 12(4), 643-666.

Menon, A.M., Deshpande, A.D., Perri III, M., & Zinkhan, G.M. (2002). Trust in online
prescription drug information among Internet users: The impact on information search behavior after
exposure to direct-to-consumer advertising. Health Marketing
Quarterly, 29(1), 17-35.

Miller, H.J. (1993). Consumer search and retail analysis. Journal of
Retailing, 69(2), 160-192.

Mitra, K., Reiss, M., & Capella, L.M. (1999). An examination of perceived risk,
information search and behavioral intentions in search, experience and credence services.
Journal of Services Marketing, 13(3), 208-228.

Moore, W.L., & Lehmann, D.R. (1980). Individual differences in search behavior for a
nondurable. Journal of Consumer Research, 7(3), 296-307.

Moorthy, S., Ratchford, B.T., & Talukdar, D. (1997). Consumer information search
revisited: Theory and empirical analysis. Journal of Consumer
Research, 23(4), 263-277.

Murray, K.B. (1991). A test of services marketing theory: Consumer information acquisition
activities. Journal of Marketing, 55(1), 10-25.

Murray, K.B., & Schlacter, J.L. (1990). The impact of services versus goods on consumers’
assessment of perceived risk and variability. Journal of the Academy of
Marketing Science, 18(1), 51-65.

Newman, J.W. (1977). Consumer external search: Amount and determinants. In A.G. Woodside,
J.N. Sheth, & P. Bennett (Eds.), Consumer and industrial buying
behavior (pp. 79-94), New York: Elsevier North Holland.

Newman, J.W., & Staelin, R. (1971). Multivariate analysis of differences in buyer
decision time. Journal of Marketing Research,
8(2), 192-198.

Newman, J.W., & Staelin, R. (1972). Prepurchase information seeking for new cars and
major household appliances. Journal of Marketing Research,
9(3), 249-257.

Newman, J.W., & Staelin, R. (1973). Information sources of durable goods.
Journal of Advertising Research, 13(2), 19-29.

Novak, T.P., Hoffman, D.L., & Young, Y. (2000). Measuring the flow construct in online
environments: A structural modeling approach. Marketing
Science, 19(1), 22-44.

Papacharissi, Z., & Rubin, A.M. (2000). Predictors of Internet use.
Journal of Broadcasting & Electronic
Media, 44(2), 175-196.

Park, C.W., & Lessig, V.P. (1981). Familiarity and its impact on consumer decision biases
and heuristics. Journal of Consumer Research,
8(3), 223-230.

Park, C.W., & Mittal, B. (1985). A theory of involvement in consumer behavior: Problems
and issues. Advances in Consumer Research,
12, 210-231.

Park, C.W., Mothersbaugh, D.C., & Feick, L. (1994). Consumer knowledge assessment.
Journal of Consumer Research, 21(1), 71-78.

Parker, B.J., & Plank, R.E. (2000, June). A uses and gratifications perspective on the
Internet as a new information source. American Business Review,
43-49.

Parsons, A.G. (2002). Non-functional motives for online shoppers: Why we click.
Journal of Consumer Marketing, 19(5), 380-392.

Peterson, R.A., Balasubramanian, S., & Bronnenberg, B.J. (1997). Exploring the
implications of the Internet for consumer marketing. Journal of the Academy
of Marketing Science, 25(4), 329-346.

Peterson, R.A., & Merino, M.C. (2003). Consumer information search behavior and the
Internet. Psychology &
Marketing, 20(2), 99-121.

Petty, R.E., Cacioppo, J.T., & Schumann, D. (1983). Central and peripheral routes to
advertising effectiveness: The moderating role of involvement. Journal of
Consumer Research, 10(2), 135-146.

Punj, G.N., & Staelin, R. (1983). A Model of consumer information search behavior for new
automobiles. Journal of Consumer Research,
9(4), 366-380.

Putrevu, S., & Ratchford, B.T. (1997). A model of search behavior with an application to
grocery shopping. Journal of Retailing, 73(4), 463-486.

Raju, P. S., Lonial, S.C., & Mangold, W.G. (1995). Differential effects of subjective
knowledge, objective knowledge, and usage experience on decision making: An exploratory
investigation. Journal of Consumer Psychology,
4(2), 153-180.

Ramaswami, S.N., Strader, T.J. & Brett, K. (2000-2001). Determinants of on-line channel
use for purchasing financial products. International Journal of Electronic
Commerce, 5(2), 95-118.

Ratchford, B.T. (1982). Cost-benefit models for explaining consumer choice and information
seeking behavior. Management Science, 28(2), 197-212.

Ratchford, B.T., Lee, M., & Talukdar, D. (2003). The impact of the Internet on
information search for automobiles. Journal of Marketing Search,
40(2), 193-209.

Ratchford, B.T., Talukdar, D., & Lee, M. (2001). A model of consumer choice of the
Internet as an information source. International Journal of Electronic
Commerce, 5(3), 7-21.

Schmidt, J.B., & Spreng, R.A. (1996). A proposed model of external consumer information
search. Journal of the Academy of Marketing Science,
24(3), 246-256.

Schoenbachler, D.D., & Gordon, G.L. (2002). Multi-channel shopping: Understanding what
drives channel choice. Journal of Consumer Marketing,
19(1), 42-53.

Selnes, F., & Howell, R. (1999). The effect of product expertise on decision making and
search for written and sensory information. Advances in Consumer
Research, 26, 80-88.

Selnes, F., & Troye, S.V. (1989). Buying expertise, information search, and problem
solving. Journal of Economic Psychology, 10(3), 411-428.

Shim, S., Eastlick, M.A., Lotz, S.L., & Warrington, P. (2001). An online prepurchase
intentions model: The role of intention to search. Journal of
Retailing, 77(3), 397-416.

Srinivasan, N. (1987). A path analytic model of external search for information for new
automobiles. Advances in Consumer Research,
14, 319-322.

Srinivasan, N. (1990). Pre-purchase external search for information. In V.E. Zeithaml (Ed.),
Review of marketing (pp. 153-189). Chicago: American Marketing
Association.

Srinivasan, N., & Agrawal, J. (1988). The relationship between prior knowledge and
external search. Advances in Consumer Research,
15, 27-31.

Srinivasan, N., & Ratchford, B.T. (1991). An empirical test of a model of external search
for automobiles. Journal of Consumer Research,
18(2), 233-242.

Stigler, G.J. (1961). The economics of information. Journal of
Political Economy, 69(3), 213-223.

Stone, G.P. (1954). City and urban identification: Observations on the social psychology of
city life. American Journal of Sociology,
60(1), 36-45.

Sundaram, D. S., & Taylor, R.D. (1998). An investigation of external information search
effort: Replication in in-home shopping situations. Advances in Consumer
Research, 25, 440-445.

Swoboda, B.S. (1998). Conditions of consumer information seeking: Theoretical foundations and
empirical results of using interactive multimedia systems. The
International Review of Retail, Distribution and Consumer Research,
8(4), 361-381.

Szymanski, D.M., & Hise, R.T. (2000). E-satisfaction: An initial examination.
Journal of Retailing, 76(3), 309-322.

Tauber, E.M. (1972). Marketing notes and communications. Journal of
Marketing, 36(4), 46-49.

Tauscher, L., & Greenberg, S. (1997a). How people revisit Web pages: Empirical findings
and implications for the design of history systems. International Journal
of Human-Computer Studies, 47, 97-137.

Tauscher, L., & Greenberg, S. (1997b). Revisitation patterns in World Wide Web
navigation. In S. Pemberton (Ed.), Proceedings of CHI 97 Human Factors in
Computing Systems (pp. 399-406), Atlanta, Georgia.

Taylor, J.W. (1974). The role of risk in consumer behavior. Journal
of Marketing, 38(2), 54-60.

Urbany, J.E. (1986). An experimental examination of the economics of information.
Journal of Consumer Research, 13(2), 257-271.

Urbany, J.E., Dickson, P.R., & Wilkie, W.L. (1989). Buyer uncertainty and information
search. Journal of Consumer Research, 16(2), 208-215.

Venkatraman M., & Dholakia, R.R. (1997). Searching for information in marketspace: Does
the form - product or service - matter? Journal of Services
Marketing, 11(5), 303-316.

Verplanken, B. (1993). Need for cognition and external information search: Responses to time
pressure during decision-making. Journal of Research in
Personality, 27(3), 238-253.

Verplanken, B., Hazenberg, P.T., & Palenewen, G.R. (1992). Need for cognition and
external information search effort. Journal of Research in
Personality, 26, 128-136.

Weenig, M.W.H., & Maarleveld, M. (2002). The impact of time constraint on information
search strategies in complex choice tasks. Journal of Economic
Psychology, 23(6), 689-702.

Westbrook, R.A., & Black, W.C. (1985). A motivation-based shopper typology.
Journal of Retailing, 61(1), 78-103.

Westbrook, R.A., & Fornell, C. (1979, August). Patterns of information source usage among
durable goods buyers. Journal of Marketing Research,
16, 303-312.

Wilkie, W.L., & Dickson, P.R. (1985). Shopping for appliances:
Consumers’ strategies and patterns of information search. Cambridge, MA: Marketing
Science Institute.

Wolfinbarger, M., & Gilly, M.C. (2001). Shopping online for freedom, control, and fun.
California Management Review, 43(2), 34-55.

Wolin, L.D., Korgaonkar, P.K., & Lund, D. (2002). Beliefs, attitudes and behavior towards
Web advertising. International Journal of Advertising,
21(1), 87-114.

Zaichkowsky, J.L. (1994). The personal involvement inventory: Reduction, revision, and
application to advertising. Journal of Advertising,
23(4), 59-70.