AcknowledgmentsThanks for making it happenThanks for contributing, Cisco teamThanks for keeping us honestThanks for letting usPrologueHindsight is 20/20IntroductionWhat is this Book About?How is this Book Relevant?What is the Difference Between Productivity, Performance, and Profitability?Who is the Book For?What Makes Us So Sure?Topics Covered in this Book Part I: Understanding the Business Impact of E-Learning Chapter 1. Vaulted: From the Classroom to the BoardroomA Once-in-a-Hundred-Year Flood: After the BubbleThe Three Waves of E-Learning at CiscoInternet Learning: Options and AlternativesEnd Notes Chapter 2. Internet LearningA Productivity ToolCharting a CourseSynergyA Matter of SemanticsThe Scope of Productivity ImprovementsNo Technology ReligionA Premium on SkillsLearner Driven More Than Learner CentricTarget AudiencesEnd Notes Chapter 3. E-Learning Under the MicroscopeBenefits of Formulating a Business CaseE-CommunicationE-TrainingE-AssessmentDetermining a Value on Investment for E-LearningConclusionEndnotes Part II: Business Success with E-Learning Chapter 4. BearingPoint Makes a Grand Slam with Internet Learning: A Case StudyCase SummaryIntroductionThe Point of InflexionBuilding on SuccessNimble and ProductiveWhat's in Store?Look Out, Land Mines AheadWays of Winning in the EnterpriseRecommendations on Leading E-LearningConclusion Chapter 5. Learner Driven at the University of Toyota: Pioneers of Just-in-Time Advocate "Hands-On" SkillsCase SummaryBackgroundJust-in-Time Learning: A Business Function at ToyotaCost-Effective Business ModelEven "Know-It-Alls" Can't EscapeDeploying a Productivity Cycle at ToyotaConclusion Chapter 6. E-Learning Goes Global: Networking Academy Transforms LivesCase SummaryBackgroundHow the Program WorksImpact of the ProgramBenefits to CiscoChanging Lives One Life at a TimeConclusion Chapter 7. Targeted Learning: Are You Indeed Ready?Case SummaryRationale Behind Targeted LearningFrom "Best Trained" to "Most Competent"The Development Cycle: A Three-Step ProcessLearning Portals for Productivity: Facilitating the ManagerConclusion Chapter 8. Productivity in the Extended Enterprise: Internet Learning Offers a Competitive Edge with Channel PartnersCase SummaryThe Value PropositionA Program That Rewards LearningThe Learning ChallengePEC: A Viable Learning SolutionRecommendations for Building an Extended EnterpriseConclusion Chapter 9. Picking a Networking Dream TeamIntegration Challenge at EquantMerger Relied on TalentCertified Talent Delivers ResultsBenefits to EquantConclusionEndnotes Chapter 10. Certifications as a Branding Tool: Sponsoring a Certification ProgramCertifying Partners or Resellers at CiscoCreating a Certification ProgramDeveloping a Certification ProgramConclusionEndnote Part III: Deploying Your E-Learning Efforts: Best Practices Chapter 11. The Building BlocksBegin with Knowledge-Sharing Tools: E-CommunicationsFunctional IntegrationCross-Functional ManagementTechnical Tools and CapabilitiesContent Life Cycle ManagementDistributed AuthoringSkills Gap AnalysisLearner Buy-InLocus of ControlConclusion Chapter 12. Organizing an Internet Learning InitiativePrepare a Case for Internet Learning in Your OrganizationSenior Management SponsorshipAssess Build Versus Buy OptionsImplement the PilotMeasure and Report Tangible ResultsPrepare a Proposal for Expanding the PilotOngoing GovernanceImplement for ResultsConclusionEndnotes Chapter 13. Building an Internet Learning SolutionAccess ToolsInternet Learning ApplicationsThe Network InfrastructureCisco Case Study: A Role for Content-Delivery Networks in Internet LearningCollaborating to Create an Internet Solutions ArchitectureConclusion Chapter 14. Practitioners' Views on the Business Advantages of E-LearningConvergys Learning Solutions: A Perspective on DeploymentElementK: A Question of LeadershipCisco Communities: Building Customer LoyaltyConclusionEpilogueWhere Do We Go from Here?Index
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