SitemapHP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, HP OpenView OperationsTable of ContentsCopyrightPraise for HP OpenView System Administration HandbookHewlett-Packard Professional BooksHow This Book Is OrganizedAcknowledgementsWho This Book Is ForConventions Used in This BookPart 1: Network Node Manager, Customer Views, and Service Information PortalChapter 1. Introduction to Network Node Manager, Customer Views, and Service Information Portal1.1 AN SNMP COKE MACHINE1.2 WHAT NETWORK NODE MANAGER PROVIDES1.3 WHAT CUSTOMER VIEWS PROVIDES1.4 WHAT SERVICE INFORMATION PORTAL PROVIDES1.5 OBTAINING EVALUATION COPIES OF NNM, CV, AND SIP1.6 ADDITIONAL OPENVIEW PRODUCTS1.7 SOME HELPFUL URLSChapter 2. Why Network and Systems Management Systems Fail2.1 ...TO WORK PROPERLY2.2 ...TO EFFECTIVELY MANAGE THE ENTERPRISE GROWTH2.3 ...TO MANAGE EVERYTHING AT ONCE2.4 ...TO EVEN GET OFF THE GROUND2.5 SUMMARYChapter 3. Create a Deployment Plan3.1 MANAGEMENT REQUIREMENTS3.2 DEFINE THE MANAGEMENT DOMAIN3.3 ARE THERE FIREWALLS WITHIN THE MANAGEMENT DOMAIN?3.4 OUT-OF-BAND NETWORK MANAGEMENT3.5 BACKUP AND RECOVERY REQUIREMENTS3.6 AUTHENTICATION, AUTHORIZATION, AND ACCESS CONTROL REQUIREMENTS3.7 EVENT CORRELATION REQUIREMENTS3.8 HIGH AVAILABILITY AND FAULT TOLERANCE REQUIREMENTS3.9 CONFIGURATION AND CHANGE MANAGEMENT PROCESS REQUIREMENTS3.10 HARDWARE CONFIGURATION REQUIREMENTS3.11 SUMMARYChapter 4. Out-of-the-box Network Node Manager4.1 NNM DISCOVERY4.2 SYMBOLS AND OBJECTS4.3 ALARM CATEGORIES4.4 QUERYING THE MIB4.5 WEB ACCESS4.6 SUMMARYChapter 5. Network Discovery5.1 SEEDING INITIAL DISCOVERY5.2 ADDITIONAL DISCOVERY METHODS5.3 NETMON POLLING STATISTICS5.4 CONFIGURING SNMP COMMUNITY NAMES5.5 FIREWALL CONSIDERATIONS IN NETWORK DISCOVERY5.6 SUMMARYChapter 6. Customizing NNM from the GUI6.1 CUSTOMIZING SUBMAPS6.2 SUMMARYChapter 7. Advanced Customization7.1 Application Integration using Application Registration Files (ARFs)7.2 Application Integration using Web Launcher Registration Files (WLRF) and Network Presenter Registration Files (NPRF)7.3 Defining Custom Symbols and Fields7.4 SummaryChapter 8. Data Collection and Event Configuration8.1 CREATING A DATA COLLECTION8.2 CREATING THRESHOLD AND REARM EVENTS8.3 CUSTOMIZING EXISTING DATA COLLECTIONS8.4 CUSTOMIZING EXISTING EVENTS8.5 TEST YOUR KNOWLEDGE OF DATA COLLECTION AND EVENTS8.6 DETAILED SOLUTION TO NETWORK PRINTER EXERCISE8.7 SUMMARYChapter 9. Scalability and Distribution9.1 REMOTE CONSOLES9.2 CONFIGURING THE ON-DEMAND LEVEL FOR A MAP9.3 CONFIGURING THE POLLING FREQUENCY9.4 DEFINING FILTERS9.5 DISTRIBUTED INTERNET MONITORING (DIM)9.6 SUMMARYChapter 10. Customer Views10.1 THE FIVE ADDITIONAL VIEWS10.2 THE OVCUSTOMER UTILITY10.3 CONFIGURING THE HIERARCHICAL SUBMAP BUILDER10.4 SUMMARYChapter 11. Service Information Portal11.1 GENERIC NET DEMO11.2 INTEGRATING SIP WITH NNM11.3 SUMMARYChapter 12. Introduction to OpenView Operations (OVO)12.1 MONITORING THE ENTERPRISE WITH OVO12.2 THE OVO OPERATOR12.3 THE OVO ADMINISTRATOR12.4 TEMPLATE ADMINISTRATORS12.5 SUMMARYPart 2: OpenView OperationsChapter 13. Out-of-the-box with HP OpenView Operations13.1 CONSIDER A SERVICE LEVEL IMPLEMENTATION13.2 PRE- AND POST-SOFTWARE INSTALLATION SUMMARY13.3 INSTALLING THE MANAGEMENT SERVER13.4 AGENT SOFTWARE INSTALLATION13.5 OPENVIEW STATUS CHECKS13.6 OVO AUTOMATIC STARTUP AT BOOT TIME13.7 THE ADMINISTRATOR CONSOLE13.8 WINDOWS AND MENUS13.9 NODES, NODE GROUPS, NODE LAYOUT GROUPS, NODE HIERARCHIES13.10 MESSAGE GROUPS13.11 USERS AND USER PROfiles13.12 APPLICATIONS13.13 THE OPERATOR CONSOLE13.14 CONFIGURE A NEW OVO OPERATOR13.15 CONFIGURE THE MANAGEMENT SERVER13.16 WORKING FROM THE COMMAND LINE13.17 PROBLEM SOLVING WITH OPENVIEW OPERATIONS13.18 OVO SERVER AND NODE RESOURCES13.19 DOCUMENTATION13.20 TOOLS AND RESOURCES13.21 SUMMARY OF EXECUTING OVOINSTALL13.22 SUMMARYChapter 14. Agents, Policies and Distribution14.1 THE OVO AGENTS14.2 THE OVO MANAGEMENT SERVER PROCESSES14.3 AGENTS ALIVE AND WELL AT ALL TIMES14.4 AGENT INSTALLATION14.5 AGENT CONFIGURATION14.6 POLICIES14.7 ACTIONS, MONITORS, COMMANDS AND EXTERNAL NOTIFICATION SERVICES14.8 USING TEMPLATES FOR MESSAGE SUPPRESSION14.9 CONTROL MESSAGES WITH MESSAGE CORRELATION14.10 DISTRIBUTION14.11 SUMMARYChapter 15. Smart Plug-Ins15.1 INSTALLING AN SPI15.2 COMPONENTS OF AN SPI15.3 TYPES OF SPIS15.4 SPI DOCUMENTATION AND WHITE PAPERS15.5 SPI TRAINING15.6 SUMMARYChapter 16. Built-in Performance Tools16.1 EMBEDDED PERFORMANCE AGENT (OVOA)16.2 THE PERFORMANCE AGENT16.3 OTHER PERFORMANCE TOOLS16.4 OPERATING SYSTEM TOOLS INTEGRATION EXAMPLE16.5 DOCUMENTS AND REFERENCES16.6 SUMMARYChapter 17. Server Administration17.1 SYSTEM ADMINISTRATION RESPONSIBILITIES17.2 SYSTEM STARTUP AND SHUTDOWN17.3 FILE SYSTEMS AND DISKS17. 4 OVO SERVER BACKUP17.5 CONFIGURATION DOWNLOAD17.6 CONFIGURATION UPLOAD17.7 HISTORY DOWNLOAD17.8 AUDITING17.9 REPORTING17.10 UTILITIES AND CONTRIBUTED TOOLS17.11 SUMMARYChapter 18. Oracle for OpenView18.1 DATABASE TERMINOLOGY18.2 DATABASE STRUCTURES18.3 ENVIRONMENT VARIABLES18.4 DATABASE files AND DIRECTORY LOCATIONS18.5 DATABASE STARTUP AND SHUTDOWN18.6 DATABASE QUERIES18.7 DATABASE REPORT18.8 DATABASE TOOLS AND RESOURCES18.9 SUMMARYChapter 19. Enterprise Management Flexibility with Multiple Management Servers19.1 DISTRIBUTED OPENVIEW SERVER CONCEPTS19.2 TERMINOLOGY19.3 DIRECTORIES19.4 COMMANDS AND UTILITIES19.5 TEMPLATES19.6 MESSAGE FORWARDING19.7 BUILDING A BACKUP SERVER19.8 ESCALATIONS19.9 CONFIGURATION VARIABLES19.10 SUMMARYPart 3: OpenView Best PracticesChapter 20. Security20.1 DCE-RPC PROCESSES AND COMMUNICATIONS20.2 GENERAL TCP/IP AND RPC COMMUNICATIONS20.3 NON-RPC AGENTS20.4 HTTP PROXY AGENT20.5 USERS AND PASSWORDS20.6 files AND DATA20.7 AUDITS20.8 ENHANCED SECURITY20.9 GENERAL SECURITY MEASURES20.10 SUDO20.11 SECURE SHELL (SSH) FOR HP-UX20.12 THE FIREWALL20.13 SUMMARYChapter 21. Plan, Document, Take Corrective Actions, Administer Changes21.1 PLANNING THE OVO ENVIRONMENT21.2 OVO DOCUMENTATION21.3 CORRECTIVE ACTIONS21.5 SUMMARYChapter 22. Troubleshooting Tools and Techniques22.1 DATA GATHERING TECHNIQUES AND TOOLS22.2 FUNCTIONAL CHECKS22.3 PROBLEM SOLVING22.4 SELF-HEALING SERVICES (SHS)22.5 SUMMARYPart 4: OpenView Operations for WindowsChapter 23. Introducing OVO for Windows23.1 ARCHITECTURE23.2 INSTALLATION23.3 EXPLORING THE FEATURES OF THE CONSOLE23.4 MESSAGE PROCESSING23.5 SUMMARYChapter 24. OVO Windows and OVO UNIX Interoperability24.1 OVOW and OVOU Communications24.2 Message Forwarding24.3 Policy, Template, and Service Data Exchange24.4 Comparing Features of OVOU and OVOW24.5 SummaryChapter 25. OVOW Implementation Tasks25.1 AUTO-DISCOVERY AND AUTO-DEPLOYMENT25.2 ADD NODES25.3 CREATE AND DEPLOY POLICIES25.4 TOOLS, AUTOMATIC COMMANDS, AND SERVICES25.5 SUMMARYAppendix A. OpenView Commands Quick Reference GuideA.1 NETWORK NODE MANAGER COMMANDSA.2 CUSTOMER VIEWS AND SERVICE INFORMATION PORTAL COMMANDSA.3 OPENVIEW OPERATIONS COMMANDSAppendix B. Hostname ResolutionB.1 THE DEFINITION OF HOSTNAMEB.2 SETTING A SYSTEMS HOSTNAMEB.3 ARE /ETC/HOSTS, NIS, AND DNS CONFIGURED PROPERLY?B.4 SUMMARYAppendix C. ResourcesC.1 BOOKSC.2 CERTIFICATIONC.3 DATABASESC.4 HP INFORMATION AND RESOURCESC.5 JAVAC.6 LDAPC.7 MANAGED NODESC.8 MIBSC.9 NETWORKING AND SERVICE MANAGEMENTC.10 OPENVIEW SELF HEALING SERVICESC.11 OPENVIEW DOCUMENTATION, SUPPORT, AND PRODUCT RESOURCESC. 12 PERFORMANCEC. 13 RFCSC.14 SECURITYC.15 SOFTWAREC.16 SNMPC.17 SYSTEM ADMINISTRATIONC.18 TRAININGC.19 TROUBLESHOOTINGC.20 USER GROUPSC.21 UNIXC.22 WHITE PAPERSIndexindex_SYMBOLindex_Aindex_Bindex_Cindex_Dindex_Eindex_Findex_Gindex_Hindex_Iindex_Jindex_Kindex_Lindex_Mindex_Nindex_Oindex_Pindex_Qindex_Rindex_Sindex_Tindex_Uindex_Vindex_Windex_Xindex_Z