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22.4 SELF-HEALING SERVICES (SHS)
When you experience a particular problem with the OpenView platform, wouldn't it be nice if the server took some initiative to diagnose and help you resolve the problem more quickly? Some timesaving tasks could include initial data collection, problem categorization, search for relevant eCare documents, notify the appropriate support staff that an incident has happened, and contact HP and report the problem. Taking this dream to another level, after the system contacts HP, they would immediately analyze the reported problem and send you an analysis report with relevant recommendations on how to resolve the problem. Wow, that sounds like a great idea, but when will it be available for OpenView? This dream is already a reality. A sample analysis report is shown here for reference.
Report Available - HP OpenView Self-Healing ServicesSHS installs on the management server in two phases. The Instant Support Enterprise Edition (ISEE) client must be installed first. This client software is responsible for communication with database and analysis servers located within HP regional sites. These HP servers run the SHS application software within a secure environment. The software is responsible for receipt of the incoming request from the client (ISEE). Refer to the ISEE web site, http://www.hp.com/hps/hardware/hw_instantl, for more information about how ISEE is utilized for the datacenter, desktop or distributed environment. Download the current ISEE client at http://www.software.hp.com/. The ISEE client sends encrypted incident information to the HP analysis and problem diagnosis servers. This is done seamlessly without operator intervention. The client and server perform authentication checks prior to incident data transfer using encrypted private and public keys. The SHS client provides the user interface and incident management infrastructure, which performs the tasks of monitoring the OV management server for errors, analyzing the error message, and sending local information messages to the administrator. If the incident requires further analysis (per the configuration) it is sent to the HP servers using the HTTP port. The SHS environment supports a secure proxy for Internet communications.These capabilities are available for the OpenView server platform free of charge. You can find out more about SHS and download the client software from: http://support.openview.hp.com/self_healing.jsp. Read the SHS documentation for installation instructions.
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Your recently submitted HP OpenView Self-Healing Services incident
has been analyzed, a
report has been generated and it is available on the HP
OpenView Support web site. Please
view your HP OpenView Analysis Report at the following
web address (HP Passport sign-in
required):
- https://support.openview.hp.com/software/analysis
/report?incident=00306E2C804F-1089649416-625345064-1073641417572
Incident Summary:
Date/Time: Jan 9, 2004 9:43:37 AM GMT
Machine Name: tester
Application: self-healing services
ID: 00306E2C804F-1089649416-625345064-1073641417572
Short Description: Test
After you sign-in with an HP Passport account, you may
need to provide the HP OpenView
Support system handle which was used to submit the incident.
You can find this system
handle in the HP OpenView Self-Healing Services client profile
located on the system from
which this incident was submitted.
This report will provide you with customized information and
assistance to help you solve
your software difficulties and keep your systems running smoothly.
In the event that you
require personal assistance, you will also be able to
initiate a support case for this
incident from the analysis report.
Thank you!
HP OpenView Self-Healing Services Team
