HP OpenView System Administration Handbook [Electronic resources] : Network Node Manager, Customer Views, Service Information Portal, HP OpenView Operations نسخه متنی

1.4 WHAT SERVICE INFORMATION PORTAL PROVIDES

Service Information Portal (SIP) enables service providers to give customers visibility into their environments by creating a "portal" view into each customer's services. The customer can access and customize their portal using a web browser that may be password protected.

SIP is configured using the

ovcustomer utility (provided with CV) and the SIP administrator GUI. The SIP GUI enables the service provider to set up the information available for each customer in order to protect one customer's data from the other. The information provided in SIP may come from multiple sources from within NNM, including topology maps, events, performance summaries, network device health, and network performance graphs. In addition to NNM data, SIP provides data access to a variety of OpenView products including Operations (OVO), Service Desk (OVSD), and Performance (OVP) from a single tool.

Some of the features of SIP include

• Security by providing customer login

• Per-customer filtering of data

• XML template files for configuring customer portals

• An interactive interface for performing common tasks

• Tools for developing modules that present information other than NNM

• Presentation of NNM alarms, network device health and topology maps

• The display of NNM data collection graphs

• A message board to communicate information to the customer

• Online help for the administrator and separate help for the customer login

SIP provides customer access to a variety of data from a web page. SIP does not need to reside on the same system as NNM. The

ovcustomer utility allows you to configure what to display on the portal. CV is not required to run SIP, but SIP integrates seamlessly into NNM with CV. For example, the device groupings configured in CV (Key Devices, Servers and Routers) are displayed as gauges on the portal. Portal configuration is done through an administrative web interface or by modifying

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anguage (XML) files. After the configuration is complete for a customer, the administrator can disable modification of the interface by setting a flag in the XML file.